Monthly Ops Snapshot
Live
Built on certified metrics
Combines live queue KPIs with the monthly Excel export.
Sources:
◈Balador Merchant Portal
▦Monthly Excel Export
Private
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Filters
Tickets today
1,284
+12.4%
Avg wait time
7m 21s
−1m 04s
CSAT
4.6 / 5
+0.2
Active providers
37
3 offline
Ticket volume by branch
Last 7 days
Wait time trend
Weekly
Branch performance
All branches| Branch | Tickets | Avg wait | CSAT | Providers |
|---|---|---|---|---|
| Downtown | 2,150 | 7m 12s | 4.6/ 5 | 12 |
| North Plaza | 1,420 | 5m 44s | 4.7/ 5 | 8 |
| South Hub | 1,180 | 9m 03s | 4.2/ 5 | 7 |
| Airport | 1,690 | 6m 21s | 4.5/ 5 | 10 |
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