Provider Productivity
Live
Scoped to Downtown
Provider throughput vs. branch staffing.
Sources:
◈Balador product suite – Amman Region
▤Branch Ops DB
Shared by Kareem Aziz
Filters
Tickets today
321
+12.4%
Avg wait time
7m 21s
−1m 04s
CSAT
4.6 / 5
+0.2
Active providers
10
3 offline
Ticket volume by branch
Last 7 days
Wait time trend
Weekly
Branch performance
All branches| Branch | Tickets | Avg wait | CSAT | Providers |
|---|---|---|---|---|
| Downtown | 2,150 | 7m 12s | 4.6/ 5 | 12 |
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